App / Mobile
Your taka28 account wallet handles deposits through Rocket and Bank Transfer, and withdrawal requests back to the same route you paid with. Every transaction sits in your account history so you can match it to your wallet statement at any time.
Putting money into your account starts at the cashier screen inside your taka28 wallet. We support Rocket and Bank Transfer as the active deposit routes for Bangladesh — select the one that matches your own wallet or bank account before entering any amount. Once you confirm, the transaction reference appears in your account history. Keep that reference if you need to contact support later.
Go to your account page and tap the deposit option. The cashier screen shows your current balance and the available deposit routes.
Select the route that matches your wallet or bank. Only routes active for your account region will appear — do not enter payment details for a route that is not shown.
Type the amount within the range displayed on screen. Review the summary, then confirm. A transaction reference is generated at this step — note it down.
Once the deposit is processed, your balance updates on the account home screen. If it has not updated, check account history first before contacting support.
Withdrawals on your taka28 account go back through the same route you used to deposit — Rocket or Bank Transfer. This matching rule keeps the money moving between accounts that are already verified in your name. Open the withdrawal section from your account area and you will see the routes available to you, along with any published minimum or maximum shown on that screen. Do not attempt to withdraw to a wallet or bank account that does not belong to you, as the request will not be processed.
From your account area, select the withdrawal option. Active routes — Rocket or Bank Transfer — are listed according to what is linked to your account.
Choose the same method you deposited with. Withdrawals to a different wallet or bank than the one on your account are not accepted.
Type the amount within the limits shown. If your account has a pending verification step, the screen will tell you before you proceed.
Confirm the details and submit the request. Your withdrawal reference and current status appear in account history — check there before raising a support query.
Before your first withdrawal clears, your account may prompt you to complete an identity or wallet-ownership check. This is shown directly in your account area — the fields and document types required are listed there, not set separately by support. We do not request identity documents through any chat, email or social channel outside the official account verification screen. If you see a request from another channel, do not respond to it. Work only through the verification screen inside your logged-in account. Once you have submitted what is asked, the status updates in your account area.
Log in and look for a verification notice in your account area. If no notice appears, your account may already be clear to withdraw within the limits shown.
Complete only the fields and document uploads shown inside the account verification screen. Do not share documents through any other channel.
After submitting, the status label in your account area updates as the check progresses. Allow the time shown on that screen before following up.
If the status does not move past the step shown, use the support link in your account area with your transaction or submission reference to hand.
Your taka28 account currently supports two payment routes for Bangladesh: Rocket and Bank Transfer. Both are available for deposits and for withdrawals back to the same source. The routes visible in your cashier screen are the ones active for your account region — availability depends on local law and eligible regions. If a method you expected to see is not listed in your cashier, it is not active for your account at this time.
Rocket wallet deposits and withdrawals are handled through your account cashier. Select Rocket, enter the amount and confirm — the reference number appears immediately.
Bank Transfer is available for both deposits and withdrawals. Use the account details shown on the cashier screen; do not transfer to any other account number.
Every Rocket or Bank Transfer transaction your taka28 account processes generates a reference number visible in both your account history and your wallet or bank statement. When the two records agree on amount, date and reference, the transaction is settled. If they differ, the account history entry and the wallet reference together are what support will need from you to investigate. Keep your wallet receipts or bank confirmation screenshots until the transaction shows a completed status in your account area.
Every deposit and withdrawal generates a unique reference. Note this at the time of the transaction — it is the primary identifier support uses when tracing a payment.
Account history shows status labels such as pending, processing and completed. A status that stays on pending longer than the time shown on screen is the prompt to contact support.
Use the date and transaction-type filters inside your account history to isolate a specific deposit or withdrawal. This is faster than scrolling and gives you an exportable view.
Keep your Rocket receipt or bank transfer confirmation until the matching account history entry reads completed. Both records together resolve most payment queries without escalation.
Your taka28 account transactions are tied to the wallet or bank account registered under your name. We apply identity and wallet-ownership checks to keep withdrawals going to the right place. If you ever receive a message claiming to be from taka28 and asking for payment outside the cashier screen, treat it as a phishing attempt. The only route we use to communicate payment instructions is the account area itself. Published support contact is listed in your logged-in account — that is the channel we stand behind. Keeping your login credentials private and your registered wallet number accurate are the two most effective steps you can take on your side.
Always confirm you are on taka28 before entering login details or payment information. Phishing pages copy layouts exactly — the domain bar is your clearest check.
Account verification confirms that withdrawals reach the account holder. Complete the check through the in-account screen only — no third-party or social-channel request is valid.
Your Rocket number or bank account must be registered in your own name. Requests to withdraw to a different name are declined at the processing step — this protects your funds.
The support route shown inside your logged-in account area is our active channel. Use it with your transaction reference for any payment query — do not use unofficial contacts.
The questions below cover the banking steps, verification checks and account record details that come up most often. If something is not answered here, the support link inside your account area is the right place to ask.
Rocket and Bank Transfer are the active deposit routes for Bangladesh accounts. The cashier screen shows only the routes available for your account region, so check there before transferring funds. Availability depends on local law and eligible regions.
Minimum amounts are shown on the cashier screen at the time you make a deposit. We do not publish a fixed minimum separately — check the deposit screen for the figure that applies to your account and selected payment route.
Open the withdrawal section in your account area, select Rocket or Bank Transfer matching your deposit route, enter the amount within the limit shown, and confirm. A reference number is issued and the status tracks in your account history.
Check your account history first — the transaction may be in a processing state. If it shows no record at all, take your wallet receipt reference to the support channel listed inside your logged-in account area for tracing.
The fields and document types required are shown only inside the verification screen in your account area. We do not request documents through any external channel. Follow the on-screen instructions and submit only through that screen.
The estimated processing window is displayed on the withdrawal confirmation screen. If your withdrawal stays on pending beyond that window, use the support link in your account area and include the withdrawal reference number when you write in.